Privacy Policy

# Privacy Policy **MyChatAPP** (https://mychatapp.ae) Last updated: 22 October 2026 This Privacy Policy explains how [COMPANY LEGAL NAME] ("MyChatAPP", "we", "us") collects, uses, shares and protects personal data when you use our WhatsApp marketing and customer engagement platform (the "Service"). ## 1. Who this applies to - **Vendors**: businesses that register on MyChatAPP and connect their WhatsApp Business Account. - **Vendor contacts**: the customers of our vendors whose phone numbers and messages are processed through the Service. For this data, the vendor is the data controller and MyChatAPP acts as a data processor on the vendor's instructions. ## 2. Data we collect **From vendors** - Account details: name, business name, email address, phone number and password (stored hashed). - Billing details: subscription and payment information handled by our payment provider, Stripe. We do not store full card numbers. - Team member and agent details added by the vendor. **Through the WhatsApp Business Platform (Meta)** - WhatsApp Business Account ID, phone number IDs, display names, quality ratings and message templates. - Access tokens issued to us through Embedded Signup, stored encrypted and used only to operate the vendor's account. **Vendor contact data processed on the vendor's behalf** - Phone numbers, names and custom fields uploaded or created by the vendor. - Message content, media, delivery and read statuses, and chat history. **Technical data** - IP address, browser type, device information and usage logs, for security and service improvement. ## 3. How we use data - To provide the Service: connect WhatsApp accounts, manage templates, send campaigns, run bots and operate the chat inbox. - To process subscriptions and payments. - To provide support, send service notices and keep the Service secure. - To meet legal obligations and enforce our Terms. We do not sell personal data. We do not use vendor contact data or message content for advertising, and we do not use it to build profiles for third parties. ## 4. Sharing of data We share data only with: - **Meta Platforms / WhatsApp**, to send and receive messages through the WhatsApp Business Platform. - **Stripe**, to process payments. - **AI bot providers** (for example, a Flowise AI instance) only when a vendor enables AI bot features, and only to generate replies. - **Hosting and infrastructure providers** who process data on our behalf under confidentiality obligations. - **Authorities**, where required by law. ## 5. Data retention We keep account data while the account is active. Vendor contact data and messages are kept until the vendor deletes them or closes the account. After account closure we delete or anonymise data within 30 days, except where the law requires us to keep it longer (for example, billing records). ## 6. Security We use encryption in transit (HTTPS), encrypted storage for access tokens, access controls and regular backups. No system is completely secure, but we work to protect your data. ## 7. Your rights You may request access to, correction of, or deletion of your personal data, or object to or restrict its processing. Vendor contacts should contact the business that messaged them first. To make a request to us, see our Data Deletion page (https://mychatapp.ae/data-deletion) or email [SUPPORT EMAIL]. ## 8. Messaging and consent Vendors must have the recipient's opt-in consent before sending marketing messages and must follow the WhatsApp Business Messaging Policy and Commerce Policy. Recipients can opt out at any time by replying STOP or by contacting the vendor. ## 9. International transfers Data may be processed in countries other than yours, including where our providers operate. We use appropriate safeguards where required. ## 10. Children The Service is not intended for anyone under 18, and we do not knowingly collect data from children. ## 11. Changes We may update this policy and will post the new date at the top of this page. Material changes will be notified by email or in the dashboard. ## 12. Contact Digiflicks Marketing United Arab Emirates Email: abu@digiflicks.ae Phone: 0569369354