24-hour customer service window
After a customer messages you, you have 24 hours to reply with normal (free-form) messages.
Each new message from the customer restarts the 24 hours. After the window closes you can only send an approved template.
After a customer messages you, you have 24 hours to reply with normal (free-form) messages.
Each new message from the customer restarts the 24 hours. After the window closes you can only send an approved template.